1. General Information
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These Terms and Conditions apply to all visitors, users, and customers of Xenon Planet. By using our website (www.xenonplanet.in), you agree to comply with these terms and any applicable laws and regulations.
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2. Product Information and Compatibility
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We strive to provide accurate product descriptions, images, and specifications. However, it is your responsibility to ensure the compatibility of our products with your vehicle before placing an order. If you need assistance, our support team is available to help verify fitment.
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3. Pricing and Payment
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All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We accept major payment methods, including credit/debit cards, UPI, and net banking. Your order will only be processed once payment is successfully completed.
4. Shipping and Delivery
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We aim to dispatch all orders within 2–5 business days. Shipping times may vary based on your location and the availability of the product. While we do our best to ensure timely delivery, delays caused by the courier or unforeseen events are beyond our control.
Free shipping is available on selected products and is subject to change without prior notice.
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5. Order Cancellations
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You may cancel your order within first two hours of making payment. Once the order has been dispatched, cancellation is no longer possible. For prepaid orders, a processing fee may be deducted before issuing a refund for canceled orders.
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6. Return and Refund Policy
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We offer no refunds due to nature of products we deal in.
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7. Warranty
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All products sold by Xenon Planet come with a limited warranty (duration and terms vary by product). The warranty covers manufacturing defects only. It does not cover damages caused by:
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Improper installation
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Accidents or misuse
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Unauthorized modifications
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Exposure to extreme conditions (e.g., water, heat, dust)
Warranty claims must be accompanied by proof of purchase.
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8. Limitation of Liability
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Xenon Planet shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products, including but not limited to loss of profits, vehicle damage, or personal injury.
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9. Intellectual Property
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All content on our website—including product images, logos, text, graphics, and designs—is the property of Xenon Planet and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.
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10. Privacy Policy
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Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your personal information.
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11. Modifications to Terms
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We reserve the right to modify these Terms and Conditions at any time without prior notice. It is your responsibility to review them periodically. Continued use of the website after changes are made constitutes your acceptance of the updated terms.
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12. Governing Law
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These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in [Your City], India.